15 Social Protocols for the Working World by Lucy E.M. Black As a writer of historical fiction, I am happy to own Social Etiquette: or Manners and Customs of Polite Society, published in 1878.* Books like this serve me well as useful references for nineteenth-century life, and, while some chapters of this book are obscure Read more
Written by Johanne Deschamps. I got my first real job at the age of fourteen, working in a family run bakery/coffee shop. The bakery was new to the area and I was trained by the matriarch of the family in the appropriate way to serve customers. “Always greet the customer with a smile.” Sarah told me. Always ask how you may help the customer, fill their order cheerfully, never forget please and thank you and finally bid them a good day. Read more
Q: The stock market has been so volatile lately and I’m concerned about my retirement accounts. My financial advisor suggests moving my equities into some bonds. Do you think this is a good idea? Fred B. York, PA A: Dear Fred, according to several financial service firms that we spoke to, moving some equities into Read more
